New Britain CT DSS Office

Temporary Family Assistance (TFA), HUSKY and related SNAP benefits, call the Benefit Center at 1-855-6-CONNECT (1-855-626-6632).

SAGA, Adult cash, Adult medical programs, and related SNAP benefits, call the Benefit Center at 1-855-6-CONNECT (1-855-626-6632).

Long-Term Care, Boarding Homes, and Waiver programs please call 1-855-6-CONNECT (1-855-626-6632).

Child Support Services, please call number 860-612-3465.

Fraud and Investigations, please call 860-612-3452.

Social Work Information Line please call 860-612-3550.

The toll-free Protective Services for the Elderly telephone number is 888-385-4225.



DSS Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.



Households and individuals who wish to apply for SNAP (Food Stamps), Medicaid for the Aged/Blind/Disabled (HUSKY C), Medicaid for Employees with Disabilities (MED-Connect), and/or cash assistance can apply on line.

Hours of Operation

Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday closed
Sunday closed
Phone: (855) 626-6632
Address: 30 Christian Lane New Britain, CT 06051
Website: Visit Website
Facebook Page: Facebook Page
Email: Contact
  • 2020-08-12

    I lost my EBT card and I have been trying for days to call to get a new one I have called first thing in the morning I have tried in the afternoon and before they closed I even tried after hours what the heck is going on why won’t someone pick up during business hours and how else can I replace my card?

  • 2021-09-17

    i have been trying for two days to cancel out my services as I have moved out of state. Every number I have called will not let me speak to anyone as it is always a recoding.

  • 2021-09-17

    i have been trying for two days to cancel out my services as I have moved out of state. Every number I have called will not let me speak to anyone as it is always a recoding.

  • 2021-09-17

    i have been trying for two days to cancel out my services as I have moved out of state. Every number I have called will not let me speak to anyone as it is always a recoding.

  • 2023-02-09

    Ron is the best. He worked on my problem and was very empathetic and understanding. People like him are who you need working in DSS to possess the kindness to help people like us that may be going through some tough times.

  • 2023-04-03

    I would like to know how do I get in touch with someone regarding my EBT (SNAPP) allotment. I would like to meet with a responsible person to see how to get an increase.

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